Support
Frequently Asked Questions
Delivery, allergens, freshness and the rest — answered.
Where do you deliver?+
We currently deliver throughout the United Kingdom. International shipping is coming soon.
How long does delivery take?+
Standard UK delivery is 3–5 working days. Orders placed before 2pm Monday–Friday are dispatched the same day wherever possible.
How much is shipping?+
Standard delivery is £3.99. It's free on all orders over £30.
Are your products vegan?+
Every blend is vegan except one. Sweet Cinnamon Almonds, Pecans & Walnuts uses whipped egg white to bind its cinnamon-sugar shell, so it is vegetarian but not vegan, and it carries Egg on its allergen list. Every other blend is nuts, oils, spices, sugar and salt — no animal products at all.
Do your products contain allergens?+
Yes — all Nutistry products contain tree nuts. Our products are made in a facility that handles multiple tree nut varieties. They are not suitable for anyone with a nut allergy. See our full Allergen Information page for per-product details.
Are your products gluten-free?+
Our products do not contain gluten ingredients, however they are made in a facility that may handle other food products. If you have coeliac disease or severe gluten sensitivity, contact us before ordering.
What are the best before dates?+
Every pouch carries a best before date printed on the back — always check that rather than a general figure, because it differs by blend. Nuts are at their best soon after roasting, so we dispatch from the freshest stock we hold.
Can I cancel or change my order?+
Orders can be cancelled or changed if they haven't been dispatched yet. Email hello@nutistry.co.uk immediately and we'll do our best to help. Once dispatched, you can return unopened items under our returns policy.
Can I return my order?+
Yes — you have 14 days to return unopened items for a full refund. See our Returns page for the full process.
Do you offer gift options?+
Yes — visit the Gifting page to see our gift sets. They work brilliantly as corporate gifts too. Contact us for bulk gifting enquiries.
Do you offer wholesale?+
We're currently building our wholesale programme. Email hello@nutistry.co.uk to register your interest.
Where are your products made?+
Our nuts are roasted and packed in the United Kingdom in small batches. Each batch is probe-verified to ensure consistent quality.